Our Privacy Policy

This site is owned and operated by International Bullion & Metal Brokers (London) Limited (company number 1179277) whose registered office is at Kovacs House, Hatton Garden, London EC1N 8JD, UK and which is referred to herein as” IBB”, ”the Company” or “we/our”.
IBB believes that we have a fundamental duty to keep your data secure. We have developed this policy to help you understand what we do with your data. The Company is registered as a data controller with the Information Commissioner’s Office for the United Kingdom. This policy is written in accordance with the General Data Protection Regulation (GDPR) 2018 and with the Data Protection Act 1998.


What data IBB collects

This site is a trade only website used by businesses who wish to order products from the Company. By registering, using and/or placing an order with this site you are accepting this privacy policy and acknowledging that the Company may collect and store information concerning users which includes, but is not limited to, your name/name of your organisation, delivery and billing address, telephone number, email address, transaction data (such as details concerning your payment and products you have purchased from us) and usage data (such as information about how you use our site).


How your data is kept secure

All data collected by IBB will be retained only for an appropriate length of time, defined by our legal requirements and operational needs, and will be deleted after this time.
IBB is committed to ensuring data is stored safely and securely and we have invested in appropriate technology and software to ensure that information cannot be accessed by unauthorised persons and we have in place a robust internal data processing policy to ensure that any staff or contractors that come into contact with your data understand how and when it can be processed. We make every effort to protect against the loss, misuse and alteration of the information under our control. In addition, we always use a secure connection when collecting information from you. Regular security reviews are held by us to ensure that our site remains safe and secure for your protection.


Who has access to your data

IBB will never sell your data to any other organisation and also never shares or swaps your data with another organisation. All orders are processed and fulfilled directly by the Company. Within the Company, only those authorised to process your data can access your data. We work hard to ensure our staff can only see the data they need to perform their tasks. All our staff are trained to understand data protection and what they need to do to keep your data secure.


How we use your data

IBB uses your data in a variety of ways which include processing your order, providing you with information on products that you have requested from us and responding to any queries or complaints you may have. In order to do some of these tasks we may build up a profile based on the interactions you have had with the Company which may be used by us to alert you to any administrative, product or service changes or for marketing purposes such as promotions or new product launches. In the event that you do not wish us to use for data in this way please contact us as referred to below.



Cookies are small text files that are stored in a computer’s web browser memory. They help website providers with things like understanding how people use a website and storing website preferences. We use cookies for site functionality, for example to remember what products you have in your order as you navigate the site. Cookies help us understand how to make our website and customer services work better. If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information, please consult the ‘Help’ section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of our site.


Your rights and how to find out more or make a complaint

Under data protection legislation you have certain rights which include – the right to be told how we use your information, to obtain access to your information, the right to have your information rectified or erased or to place restrictions on the processing of your information. IBB operates in accordance with all relevant UK data protection laws. If you would like to find out more about these laws and how you could be affected beyond what is mentioned in this privacy policy, please visit the website of the Information Commissioner’s Office.
If you have any specific questions about how IBB processes your data which are not answered here or you would like to make a complaint about how we have managed your data or you would like us to delete your data then please either write, telephone or email us via the details below:

Steve Sandles
International Bullion & Metal Brokers (London) Limited
Kovacs House
Hatton Garden
Tel: +44 20 7025 0507
Email: steve@ibblondon.com


Changes to this policy

Our Privacy Policy may change from time to time. Any amended version will be published on our website. This version of our privacy policy will replace any previous privacy policy.

May 2018